Terms and conditions

Bie Riel's ("Bie Riel" "we" "us") website (our "Site") and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Site. Please read them carefully before placing any orders on www.bieriel.com. We recommend you keep a copy of them for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within Terms and Conditions and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Bie Riel's Privacy Policy before you register to use this site. We reserve the right to only accept orders from those over 18 years of age.

Bie Riel is a product of Renovolution bvba 

  • Registered office

Renovolution bvba

Pontstraat 50

9831 Deurle (Sint-Martens-Latem)


VAT number: BE0885496964

Phone: +32 (0) 473793945 (Wim) of +32 (0) 479890086 (Lieve)

E-mail: info@bieriel.com


In case of dispute, the Belgian law and the courts in Gent are alone authorized.

  • Cross-border complaints and disputes

The European Consumer Centre offers consumers information and assistance in the event of a purchase or a dispute with a vendor established in another Member State of the European Union, Norway and Iceland.

European Consumer Centre
Hollande 13
1060 Brussels
Phone: 02 542 33 46
Fax: 02 542 32 43
Email: info@eccbelgie.be
Website: http://www.eccbelgie.be

We may modify the Terms and Conditions from time to time. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

  • Registration

To use some services or features you need to register. When you register you are required to provide us with information about yourself that is truthful, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@bieriel.com. We also change registration requirements from time to time. Please check regularly and add if necessary.

The password that you use must be unique and kept secure. If you notice that there is a breach of the security of your account or if there is unauthorized use of your account, please notify us immediately.

Please see our Privacy Policy for more information on how we use your information.

  • Eligibility to purchase

In order to make a purchase on our website you are required to provide your personal information. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and confirm that you are the person referred to in the Billing information provided.

Our site is available only to individuals and others who meet our Bie Riel terms of eligibility and conditions, persons who have been issued a valid credit/debit card by a bank that is acceptable to Bie Riel.

Our site is available to persons whose applications are acceptable to Bie Riel and who have authorized Bie Riel to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased or gift certificates are for personal use or gift use and may not be re-sold, used for commercial purposes or any other commercial advantage. In addition, Bie Riel reserves the right to restrict multiple quantities of an item bought by the same client at the same address.

By making a purchase on our website, you expressly authorize us to run credit checks and where Bie Riel feels necessary, to transmit or to obtain information (including any updated information) about you or from a third party, to verify identity to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Please see our Privacy Policy for further information about how we use your information.

  • Orders

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved for you and may be purchased by other customers.

Bie Riel offers products for sale that are in stock and available for shipping from our stockroom. 

Bie Riel will store a record of your transactions for a minimum of one year.

  • Pricing policy

All prices shown on our website are in Euros and are VAT inclusive at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

All prices and offers remain valid as advertised from time to time. 

All produce prices are set at the beginning of each season.

If you are a customer whose credit/debit card is not expressed in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

  • Acceptance of your order

Once you have made your selection and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Bie Riel will be completed when we email you to confirm the goods have been shipped. The sale contract is, therefore, concluded in Koksijde, Belgium and the language of the contract is Dutch. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Bie Riel. 

While every effort is made to ensure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

  • Your payment

To help ensure that your shopping experience is safe, simple, and secure, Bie Riel uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the case of unintended negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site.

  •  Promotion codes or offers

Promotion codes are non-transferable and cannot be exchanged for cash. Moreover, these codes cannot be used in conjunction with any other promotion code or offers. If there is an expiration date available for the promotional code, this code must to be used before this date.

Intellectual property rights

Your use of our website and its contents grants no rights to you in relation to any copyright, designs, trademark and all other intellectual property and material rights relating to the Content (as described in the Content section below).

Any reproduction or resale of the above content is prohibited and may result in criminal penalties. It is prohibited to copy the above content for publication or use on another website. You may make one copy of the content and for your own purposes.

  • Content

In addition to the intellectual property rights mentioned above, the "Content" is defined as any images, photographs, including all image rights, music, sounds, video, text or audio on this site. Bie Riel tries to ensure that the information on this website is complete and correct. Bie Riel cannot promise that the content of our website is accurate or error-free. Bie Riel cannot promise that the functional aspects of our site are error-free or that our site will be free of viruses or other harmful components. We encourage all users of the Internet to install an up to date antivirus scanner.



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