Right of withdrawal

Under the supervision of the Belgian Law on trade and the information and protection of consumers of 14 July 1991, the purchaser (consumer) has the right to opt out of the agreement (purchase) that he/she completed. The buyer has to inform the seller within 14 working days after receipt of the item.

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  • How can you keep your personal data up to date

You have the right to see information we hold about you, with some exceptions, which are described in the privacy laws. If you would like a copy of your personal information, please contact our office at info@bieriel.com

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at info@bieriel.com and we will amend your personal details.

  • Marketing Sing-in and Sign-out provision

We offer you the chance to receive news updates which, depending on your preferences, we send you by mail. These include alerts for new products, special offers, contests, events of interest, and one-off marketing promotions. You can sign out of receiving these updates, if you wish.

Marketing communications you subscribe to will only be sent by us.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service to which you have subscribed, if you change your mind.

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