Under the supervision of the Belgian Law on trade and the information and protection of consumers of 14 July 1991, the purchaser (consumer) has the right to opt out of the agreement (purchase) that he/she completed. The buyer has to inform the seller within 14 working days after receipt of the item.
The item must be returned in its original packaging, with all Bie Riel tags and with the safety label still intact and with any included documents and this within 7 working days after this announcement. If the product is not in its original condition we will charge a handling fee of 50 Euro.
If we notice that the consumer has used the purchased good for other purposes and thereby the item reduced is in value, or if Bie Riel believes that customer is abusing the right of withdrawal, then the customer can be held liable.
We will refund your order as soon as we have received the returned item. The shipping costs for the return of the item are at the buyer’s expense.
If the item you receive is different from the item you ordered, or if it arrives damaged, please return it within 7 days of receipt to Bie Riel. Upon receipt of the returned item, we will refund your order as well as your shipping costs. Only the shipping costs for return via ordinary mail will be refunded.
Bie Riel reserves the right to refuse returned items or refuse the refund if the customer has damaged the items or if the item is not returned in accordance with our Return Policy.
You will be asked to send the products back to the following address:
9831 Deurle (Sint-Martens-Latem)
Bie Riel reserves the right to refuse returned items or not refund if the customer has damaged the items or if they are not returned in accordance with our Return Policy.
Items that are sold during the sales period cannot be exchanged or returned.
If you want to modify or cancel an order, please contact us by phone (see phone number in contact details) or email email@example.com within 7 days of receiving your package at the provided address. Once your order has shipped, you will receive a full refund for the value of the merchandise (incl. TAX) provided that they comply with the rules for the return policy: that is to say; unused, unwashed, with all the safety labels and tags attached to the product and without any trace of make-up. The shipping and handling costs will not be refunded.